Policies

Shipping Info

Every piece of jewelry is handmade one at a time with love. It will take about two weeks before your order is shipped unless the description of your purchase says otherwise. If you need your order a bit faster than that then please feel free to contact me. Every item is shipped USPS Priority with insurance and tracking for $8.00.

 *Holiday Shipping - Any item ordered in November (at any location or online) will take longer than the typical timeframe to ship. If you need it sooner please be sure to reach out to me, especially if it is an international delivery. Any item ordered after December 6th will not ship until January unless I have advertised otherwise.

* Christmas in July Sale takes 4-5 weeks to ship due to the high volume of orders.

* Christmas Pre Sale happens as early as October for the same reasons.

 

Materials

I use several kinds of semi-precious Stones, fresh water pearls, seashells, recycled coral, shark teeth and a variety of metals in my designs. Because Maui isn't home to many semi-precious stones I buy ours from all over the world. The majority of the jewelry that you see on the website is done in 14K gold-filled metal. All Semi -Precious stones, coral and shells are one of a kind and will arrive with its own uniqueness and not exactly as the one photographed.

 

Return Policy

I do not accept returns, especially on custom orders. However, I am more than happy to exchange your item for a piece that you love of equal or lesser value. If all else fails, a credit will be issued until you come across a design that you just can't live without.

 

Repair Policy

My designs are made to last but nothing is indestructible. Should you find that your favorite piece of Sophie Grace Maui jewelry needs some love and attention then just let me know. This includes all chain, clasps, construction and wire wrapping. It does not include the breaking of semi-precious stones, coral, shells and shark teeth. If one of those items should break I will do my best to replace it but I cannot put a guarantee on mother nature or that the exact item will be in stock. Broken sharks teeth & coral will have a replacement fee.

To have your item repaired simply add the repair to your cart here:

https://sophie-grace-maui.myshopify.com/products/repair

Once you have placed you order, mail the item back to:

Sophie Grace Maui

PO Box 881054

Pukalani, HI 96788

Keep in mind that the repair order needs to be placed before the item is mailed back. I do ask that you send your item USPS with tracking and insurance  as I cannot be responsible for lost packages. Please pack your item well and do not mail your item back in a letter envelope. Once your item is as good as new I will ship it back to you. Construction repairs can take up to 3 weeks, items with component replacements like gemstones or shark teeth can take longer. Please do not drop off your repairs at the kiosk.

 

Sizing

Like anything else I am more than happy to customize sizing. The current sizes of our necklaces are listed on each description. As for the bracelets, the  average size is typically 7.5 inches depending on the design. A large would be 8 inches and small would be 7 inches. If you tend to not fit in any of those categories then please let me know in the comment section at check out.